You can find all Product Safety Notices and Recalls Sent to us from our suppliers in this page
Click through the tabs at the top to see each current safety notice
Current Notices:
Hotpoint & Indesit Freestanding Gas Cooker - Feb 2025
Caple Tumble Dryers - Jan 2025
Belling Gas Hobs - Sept 23
Caple Gas Hob - Sept 23
Statesman Gas Hobs - Sept 23
Any Questions about any of the product safety notices, please call us on 01792 516000
Feburary 2025
We have received notification from Hotpoint and Indesit that a safety issues has flagged up in a small number of Hotpoint and Indesit branded gas cookers as a result of a component issue.
The issue relates to a potential risk of a gas leak from the lid shut-off valve following repeated product use over time affecting the batch produced between October 25 and November 22, 2024.
If you own one of the affected models, you must not use it. Hotpoint/Indesit will arrange to send a gas certified engineer to replace the affected component. That appointment will take approximately one hour.
We sincerely apologise for the inconvenience that this may cause but please rest assured we are doing all we can to resolve the issue quickly for affected customers.
Here’s a list of all the affected models with their product numbers. You can find your model number and product number by opening the door to the top oven and reading the sticker that will be on the inside of the door.
Indesit:
| Model: | Product Number: |
| ID67G0MCW/UK | 86991594490 |
| ID67G0MCB/UK | 869991593500 |
| ID67G0MCX/UK | 86991593660 |
| ID67G0MMB/UK | 86991595150 |
Hotpoint:
| Model: | Product Number: |
| HDM67G0CCW/UK | 869991594430 |
| HDM67G0CCB/UK | 869991593150 |
| HDM67G0CCX/UK | 869991593230 |
| HD67G02CCW/UK | 869991595460 |
| HDM67G0C2CB/UK | 869991595560 |
| HDM67G0C2CX/U | 869991595520 |
| CD67G0C2CA/UK | 869991593240 |
| CD67G0CCX/UK | 869991596710 |
| HDM67G9C2CW/UK | 869991593330 |
| HDM67G9C2CB/UK | 869991594620 |
| HDM67G9C2CX/U | 869991594630 |
| HDM67G9C2CSB/U | 869991595050 |
| HDM67G8C2CX/UK | 869991593650 |
We at Enterprise 2000 have passed on any details of our customers who have purchased any of these models between October and November 2024 – so Hotpoint/Indesit will be in contact with you to arrange that engineer visit.
If you are sconcerned/unsure if your cooker is one of the affected models, you can visit Hotpoint/Indesit’s Model Checker.
If you have an affected model and haven’t been contacted by Hotpoint/Indesit, the website will give you information on what to do next.
We apologise for any inconvenience/concerns raised by the recall – if you have any questions, please:
Call us: 01792 516000
email us: sales@enterprise2000retail.co.uk
Pop into our store: Castell Close, Swansea Enterprise Park, SA7 9FH
We will do our best to help where we can
January 2025
We have recently identified an issue in our production of built-in tumble dryers.
Some batches may have been affected during production from December 2019 to May 2024.
In certain circumstances and under rare conditions a short circuit may result in the machine igniting.
Safety is our main priority. We would ask that all owners contact us to arrange a free of charge inspection.
You can contact us by clicking here
You can continue to use the product, however we strongly advise you do not leave unsupervised when in use.
If the product trips your electrics immediately switch off, unplug before resetting the consumer unit and notify Caple after service.
Do not use until further notice.
The serial number will be required to establish if your product is affected.
You must have this to hand before clicking on the link to register.
The affected models are:
TDi4001
TDi4000
The serial number can be found behind the appliance door as shown below.
We apologise for any inconvenience/concerns raised by the recall – if you have any questions, please:
Call us: 01792 516000
email us: sales@enterprise2000retail.co.uk
Pop into our store: Castell Close, Swansea Enterprise Park, SA7 9FH
We will do our best to help where we can
September 2023
We have become aware that some Belling gas hobs may be fitted with a connector that is at risk of failing in certain circumstances whether the hob is in use or not. Should this occur, this could lead to a gas leak or fire.
The models affected have the following model numbers:
| SKU | Model: |
| 444410443 | BEL GHU602C LPG Sta |
| 444410444 | BEL GTG600C LPG Blk |
| 444410446 | BEL GHU75C LPG Sta |
| 444410447 | BEL GTG75C LPG Blk |
| 444411635 | BEL GHU603RI STA |
| 444411636 | BEL GHU603CI STA |
| 444411637 | BEL GTG603RI BLK |
| 444411638 | BEL GHU753RI STA |
| 444411639 | BEL GHU753CI STA |
| 444411640 | BEL GTG753RI BLK |
| 444410131 | BEL GHU602GC Sta |
| 444410132 | BEL GTG60C Blk |
| 444410133 | BEL GHU75C Sta |
| 444410134 | BEL GTG75C Blk |
How do I know if I have an affected model?
The model number can be found either on the rating label under the hob (as shown in the image below) or on the instruction manual. Should neither be readily accessible, or you have concerns you might have an affected model, then please follow the instructions below to register for a free inspection by a Gas Safe registered engineer.
What should I do next?
If you have an affected gas hob or you cannot locate your model number, it’s important that you contact us on Freephone 0800 041 8831. Alternatively, go to https://gashobsrepair.mktpoint.com enter your details. When contacting us, please have your model number to hand.
If you are using an affected appliance with Liquid Petroleum Gas (LPG) in a caravan or motorhome, please disconnect it from the LPG cylinder immediately.
If you have any queries, please do not hesitate to contact us on Freephone 0800 041 8831. While you are waiting for the engineer’s visit, please continue to keep in mind the important Gas Safety Tips, which you can view here: https://www.gassaferegister.co.uk/gas-safety/home-gas-safety/homegas-safety-tips/. These include installing an audible CO alarm, ensuring adequate ventilation and only using gas appliances for their intended purpose.
If you smell gas or are concerned that your product poses a risk, you should contact the National Gas Emergency Helpline for your area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer.
We thank you for your cooperation and apologise for any inconvenience. If you have any queries, please do not hesitate to contact us on Freephone 0800 041 8831
September 2023
We have recently identified a possible risk of a gas leak from the connecting elbow with certain Caple gas hobs.
This is a serious issue which could pose a risk to health. The risk could vary from poisoning (from inhalation) to extremely rare cases of fire or explosion.
Safety is our main priority. We would ask that all potential owners contact us to arrange a free of charge inspection via:
England, Wales, Scotland and Northern Ireland
https://gashobsrepair.mktpoint.com
0800 041 8842
Republic of Ireland
0117 938 7420
https://www.caple.co.uk/support/urgent-safety-notice/consumer-data-for-urgent-safety-notice/
If you smell gas, get to fresh air immediately and contact the relevant 24 hour National Gas Emergency service number for your area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland. For the Republic of Ireland call 1800 20 50 50) or a gas safe registered installer.
It is vital that all Caple gas hobs detailed below, are urgently inspected and if required modified. This will be conducted free of charge.
Consumers using the hob in domestic properties should not attempt to disconnect the hob from the gas supply and can continue to use the appliance but must remain vigilant.
Consumers who are using the appliance in a caravan, leisure home or motorhome should stop using the product and disconnect it from the LPG cylinder.
If you own any of the affected hobs, or have any concerns, please contact us as above.
The affected models (purchased from November 2019) are:
C749G
C750G
C767G
C768G
C774G
C775G
The serial number can be located on the rating plate which is on the underside of the hob, or on the cover of your instruction manual. The serial number will be 3 letters and followed by the month, year and day of production, example below 05/22/30 (30th May 2022). Please do not attempt to remove the hob to confirm any of this information.
We apologise for any inconvenience/concerns raised by the recall – if you have any questions, please:
Call us: 01792 516000
email us: sales@enterprise2000retail.co.uk
Pop into our store: Castell Close, Swansea Enterprise Park, SA7 9FH
We will do our best to help where we can
September 2023
We strongly believe you may have one of these products in your home or caravan. Please contact us straight away to arrange for a free inspection and repair.
We have become aware that some Statesman gas hobs may be fitted with a connector that is at rick of failing in certain circumstances whether the hob is in use or not. Should this occur, this could lead to a gas leak or fire.
The models affected have the following model numbers:
| Product Code/Model | Description | Affected PO(s) |
| GH60GB | 60cm 4 Zone Gas Hob - Black Glass | 0794163, 0793330, 0792428, 0790707, 0789676, 0789273, 0787696, 0788290, 0786178, 0786177, 0785087, 0784570, 0784332, 0783823, 0783482, 0783269, 0783061, 0782445, 0782153, 0782137 |
| GH60WH | 60cm 4 Zone Gas Hob - White | 0793330, 0792428, 0787696 |
| GH61SS | 60cm 4 Zone Gas Hob - Stainless Steel | 0794163, 0793330, 0792428, 0790707, 0789676, 0789273, 0788290, 0788029, 0786178, 0786177, 0785210, 0784570, 0784332, 0783932, 0783617, 0783482, 0783269, 0783061, 0782445 |
| GH75GB | 75cm 5 Zone Gas Hob - Black Glass | 0793330, 0792428, 0790707, 0789273, 0789676, 0788290, 0787696, 0787097, 0786178 |
| GH75SS | 75cm 5 Zone Gas Hob - Stainless Steel | 0793330, 0792428, 0790707, 0789273, 0788290, 0788029, 0787097, 0786178, 0785210, 0784570, 0783823, 0782153, 0782137 |
| GH90SS | 90cm 5 Zone Gas Hob - Stainless Steel | 0783064 |
If you are not sure on the gas hob brand, please contact us on Freephone 0800 041 8841
How do I know if I have an affected model?
The model number can be found either on the rating label under the hob (as shown in the image below) or on the instruction manual. Should neither be readily accessible, or you have concerns you might have an affected model, then please follow the instructions below to register for a free inspection by a Gas Safe registered engineer.
What should I do next?
If you have an affected gas hob or you cannot locate your model number, it’s important that you contact us straight away to arrange for a free inspection and repair by a Gas Safe registered engineer. You can contact us on Freephone 0800 041 8841. Alternatively, go to gashobsrepair.mktpoint.com to enter your details. When contacting us, please have your model number to hand.
If you are using an affected appliance with Liquid Petroleum Gas (LPG) in a caravan or motorhome, please disconnect it from the LPG cylinder immediately.
If you have any queries, please do not hesitate to contact us on Freephone 0800 041 8841. While you are waiting for the engineer’s visit, please continue to keep in mind the important Gas Safety Tips, which you can view here: https://www.gassaferegister.co.uk/gas-safety/home-gas-safety/home-gas-safety-tips/. These include installing an audible CO alarm, ensuring adequate ventilation and only using gas appliances for their intended purpose.
If you smell gas or are concerned that your product poses a risk, you should contact the National Gas Emergency Helpline for your area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer.
We apologise for any inconvenience/concerns raised by the recall – if you have any questions, please:
Call us: 01792 516000
email us: sales@enterprise2000retail.co.uk
Pop into our store: Castell Close, Swansea Enterprise Park, SA7 9FH
We will do our best to help where we can
